Library to use Collection Agency

Beginning this spring, the library will be using Unique Management Systems (UMS), a collection agency, to collect long overdue fines and charges for library materials.

WHY?
Because, despite our best attempts, a small number of library customers (less than 1%) do not return library materials or pay for their replacement.  This places a burden on all taxpayers who must foot the bill for repeated attempts to contact those customers, collect fines and charges, and pay to replace and process non-returned itmes.  The materials that are kept out for long periods of time are not available to other customers.

WHAT IS THE OLD SYSTEM?

• 10 days overdue-A notice is mailed (or e-mailed, if desired) to the customer.
• 30 days overdue-A bill is sent for the cost of replacing the item(s).
• 60 days overdue-The Circulation Manager sends a letter.
• 90 days overdue-A City Attorney letter is sent.
• 100+ days-The customer may be taken to small claims court or charged with theft of library material (Wisconsin Statutes 943.61).

• 46 days-UMS sends the customer a letter.
• 67 days overdue-UMS sends the customer a letter.
• 81 days overdue-UMS starts calling the customer.
• 109 days overdue-UMS sends a final letter.
• 165 days overdue-UMS reports the customer to three national credit bureaus.